stocker08
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But don't metrics have a left leaning bias?In the quality world it's called quality metrics.
On time delivery is a quality metric.
https://project-management-knowledge.com/definitions/q/quality-metrics/#:~:text=Examples of the quality metrics,failure rate and defect frequency.
https://blog.lnsresearch.com/quality-metrics-customer-complaints-benchmark-data
https://www.washingtonpost.com/busi...spite-suspension-policies-blamed-mail-delays/